null
Free International Shipping. No Minimum Purchase Required*
Browse
Special Deals

Shipping & Returns

Figure Skating Store Return & Shipping Policy

 

Business Hours & Customer Support

  • Hours of Operation: Monday - Friday, 9 AM - 5 PM PST
  • Customer Support: We respond to emails within one business day. To cancel or adjust orders, please call us at 818-785-2002 during business hours, before your order is marked as shipped or partially shipped, or submit a support ticket.
  • Non-Business Days: Saturdays, Sundays, and national holidays are non-business days.

 

Holiday Return Policy is currently in effect until December 23rd, 2024

 

Return Policy

We value our customers and understand the challenges of finding the right fit. Our team is here to help guide you with sizing—feel free to call or email us during business hours.

 

General Return Guidelines

 

  • Return and Exchange Window: Items can be returned within 30 days of delivery, provided they are in new, unused condition, with original packaging and tags intact.
  • Shipping Fees: Original shipping charges are non-refundable. Refunds are issued only for the product price.
  • Exchange Shipping: Buyer covers shipping charges to us, while we will ship the exchanged item for free to the buyer. The exchange period is 30 days from the receipt of original product. We will not cover shipping for exchanging a previously exchanged item. (Only applies to Domestic 48 Mainland States AK, HI, PR and Protectorates are excuded from this policy and the buyer will have to pay shipping both ways)
  • Condition Requirements: Returned products must be in their original condition with all tags and packaging. Items returned with detached tags, damaged packaging, or any signs of wear may incur a restocking fee (up to 50%), depending on the condition of the return. We reserve the right to refuse returns that do not meet these criteria.

 

Special Product Return Fees

 

  • Ice Skating Dresses: Restocking fees apply based on dress value ($15 for under $100, $25 for under $200, and $35 for under $300). Fees are waived for exchanges.
  • Skates:
    • Under $100: $10 restocking fee (exchanges excluded)
    • $100 - $200: $15 restocking fee (exchanges excluded)
    • $200 - $399: $20 restocking fee (exchanges excluded)
    • Boot-Only (over $350): $40 restocking fee if returned for a refund (exchanges excluded)

 

Note: If purchasing multiple skate sizes to find the best fit please be aware that all returned skates will incur a restocking fee.

 

Damaged/Used Returns

 

If items are returned damaged or used we may refuse to accept the return or choose to charge a restocking fee of up to 50%. We will provide photographic evidence for any damage and offer options if applicable. Return shipping fees apply if the item is returned in an unsellable condition.

 

Defective or Incorrect Items

 

For manufacturer defects or incorrect items, contact us within 72 hours of receipt with photos at support@figureskatingstore.com for a resolution. All courier damaged shipments must be reported within 24 hours of receiving the item, please keep all packaging itact.

 

Exchanges

 

  • Exchange Window: Must be completed within 30 days of receipt. Items should be in new condition with all tags and packaging intact.
  • Shipping for Exchanges: We cover shipping charges for exchanged items within the mainland U.S., excluding Alaska and Hawaii and Puerto Rico.

 

Sizing Advice Disclaimer

 

Sizing assistance is based on the information you provide and manufacturer charts; therefore, we cannot assume liability for incorrect sizes. Pre-paid return labels are not provided free of charge for returns due to sizing recommendations unless the fitting occurred in-store. 

Return Instructions and Tips

  • When returning ice skates, please face blades in the opposite direction ( the same way they were shipped to you, so as not to damage the skate boots during shipping, if skates are returned incorrectly and are damaged, a restocking fee will be charged depending on how damaged the skates are.)
  • Package the items in such a way that they will not be damaged during transportation. We're not responsible for damage to items which has occured during return transportation.

 

RETURN LABELS

We do not provide free pre-paid return labels (unless we made an error), however you can purchase pre-paid return labels on our website in the returns category at a significantly discounted rate.

ALL RETURNS AND EXCHANGES MUST BE SHIPPED TO:

FIGURE SKATING STORE

RETURNS

Figure Skating Store - Returns

8121 Remmet Ave.

Canoga Park, CA 91304

 

Shipping Policies

Processing Times

  • Orders placed after 7 AM PST ship the next business day. Orders typically ship within 1-2 business days.
  • Shipping Times: Standard shipping takes 5-7 business days. For specialty brands like Jerry’s Ice Skating Apparel, processing times may vary.

Expedited Shipping
Expedited shipping is available by phone request for an additional fee. Please call us at 818-785-2002.

Domestic Shipments
We use USPS, UPS, or FedEx for shipping. If you prefer a specific courier, please request it by phone; otherwise, we may substitute with an equivalent service for expedited delivery.

International Shipping

  • Service: FedEx International Economy (6-10 business days) or Priority (3-5 business days)
  • Import Duties & Fees: International customers are responsible for all import duties, taxes, and fees.

Non-Deliverable or Refused Packages
For refused or non-deliverable packages, we may deduct shipping fees from the refund. Packages returned undeliverable incur return fees, which may exceed $20 domestically and up to $300 internationally, depending on package size.

Lost Packages & Insurance

  • Domestic: UPS, Fed Ex packages include $100 insurance. If additional insurance is purchased, we will pursue a claim if the package cannot be located after delivery.
  • International: We insure international packages free of charge. Refused or undeliverable international shipments may result in deducted fees from refunds.

Holiday & Non-Business Days
The following are non-business days and are not included in shipping timeframes:

  • Holidays: New Year’s Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas Day
  • Weekends: Saturdays and Sundays

 

 

SHIPPING

ups-transparent-logo.pngusps-logo.giffedex.png

  

INTERNATIONAL SHIPPING 

   We ship worldwide using FedEx International Economy shipping service. It takes 1-2 business days to process orders and  6 to 10 business days for delivery . You can also purchase FedEx International Priority with delivery time of  3 to 5 business days. In some rare cases a package may get held up in customs causing a 1-3 business day delay.

   Duties, Taxes, Customs & Import Fees

      Your country's import duties, taxes and fees are not included in your order total. International orders are generally subject to local import duties and taxes (VAT). These fees will be due once the shipped goods arrive at the country of destination. You are responsible for import duties, taxes, and fees and for complying with the laws and regulations of the country of destination. FigureSkatingStore.com does not have any responsibility on any additional charges that may apply.

IMPORTANT: If you refuse to pay customs fees to your country's customs broker, those fees still get charged to us at the rate that was originally quoted to you as well as storage and return fees. We will deduct these fees from your refund if the package comes back so please don't refuse to pay the customs fees unless you understand the consequences. This is the policy of all customs agencies around the world.

 

   SECURITY (international)

      For your protection we will contact you to verify identity due to credit card fraud. If we are unable to verify your identity, we will not ship the order and refund it.

  1. We will insure your package Free of charge to guarantee a full refund in the case a package gets lost. 
  2. If the shipment comes back to us as undelivered, or if the delivery couldn't be made because the recipient was not available - we will contact you via email and notify you. The returned shipment will then be put on hold for a period up to 30 days during which time the buyer can contact us and provide a different shipping address as well as pay another shipping fee. If we are unable to reach you during the 30 day period we will refund your order less any shipping costs that you originally paid. In the instance shipping was free or discounted the amount of shipping fees that we ended up paying to the carrier will be deducted from the total amount refunded.

For any further questions or concerns, please reach out to us at support@figureskatingstore.com or call us at (866) 976-8662.

 

Top